Privacy Policy

This Privacy Policy describes how Semiochem International ("the Company", "we", "us", or "our"), collects, uses, stores, discloses, and protects personal information when you access or use our website, services, and related platforms (collectively, the “Service”).

This Privacy Policy is designed to comply with major international data protection regulations, including:

• The EU General Data Protection Regulation (GDPR)
• The UK GDPR
• The South African Protection of Personal Information Act (POPIA)
• The California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA)

By using our Service, you acknowledge that you have read and understood this Privacy Policy.

 

1. Interpretation and Definitions

1.1 Interpretation

Words with capitalised initials have meanings defined below, whether used in singular or plural form.

1.2 Definitions

• Account means a unique account created to access parts of the Service.
• Company refers to Insect Science (Pty) Ltd, trading as Semiochem International.
• Cookies are small files placed on your device by a website.
• Country refers to the country in which the Company operates and/or the country of residence of the user.
• Device means any device capable of accessing the Service.
• Personal Data / Personal Information means any information relating to an identified or identifiable individual.
• Processing has the meaning given in applicable data protection laws.
• Service refers to the Company’s website and related digital services.
• Service Provider means any third party that processes data on behalf of the Company.
• Usage Data refers to data collected automatically when using the Service.
• You / User means the individual or legal entity accessing or using the Service.

 

2. Information We Collect

2.1 Personal Data

We may collect the following categories of personal data:

• First and last name
• Email address
• Telephone number
• Company name and professional role
• Login credentials
• Communications and enquiries

2.2. Usage Data

Usage Data may include:

• IP address
• Browser type and version
• Pages visited and time spent
• Device identifiers
• Diagnostic and performance data

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Service.

Types of cookies used:

• Strictly necessary cookies (essential for functionality)
• Functional cookies (preferences and settings)
• Analytics cookies (performance and usage analysis)

Where required by law, non-essential cookies are used only with your explicit consent. You may manage your cookie preferences at any time via our cookie banner or browser settings.

 

3. Legal Basis for Processing (GDPR & UK GDPR)

We process personal data on one or more of the following legal bases:

• Consent – where you have given clear permission
• Contract – where processing is necessary to perform a contract with you
• Legal obligation – where required by law
• Legitimate interests – for business operations that do not override your rights

 

4. How We Use Personal Data

We use personal data to:

• Provide, operate, and maintain the Service
• Create and manage user accounts
• Respond to enquiries and provide support
• Process quotations and business communications
• Send service-related notices and updates
• Send marketing communications (where permitted)
• Improve functionality, security, and user experience
• Comply with legal and regulatory obligations

5. Sharing and Disclosure of Personal Data

We may share personal data:

• With Service Providers acting under contractual confidentiality obligations
• With affiliates and business partners where necessary
• In connection with mergers, acquisitions, or asset transfers
• Where required by law or regulatory authorities
• With your explicit consent

We do not sell personal data.

6. International Data Transfers

Your information may be processed in countries outside your country of residence. Where required, we implement appropriate safeguards such as standard contractual clauses or equivalent measures to ensure adequate data protection.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data. However, no electronic transmission or storage system is completely secure.

9. Your Privacy Rights

9.1 EU/EEA & UK Users (GDPR)

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

9.2 South Africa (POPIA)

You have the right to:

• Access and correct personal information
• Object to processing
• Request deletion
• Lodge a complaint with the Information Regulator

9.3 California Residents (CCPA/CPRA)

You have the right to:

• Know what personal information is collected
• Request access or deletion
• Correct inaccurate information
• Opt out of certain data sharing
• Not be discriminated against for exercising your rights
• To exercise any rights, contact us using the details below.

10. Children’s Privacy

Our Service is not directed at children under 13, and we do not knowingly collect personal data from children.

11. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked through our Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted, and material changes will be communicated where required.

13. Contact Information

If you have any questions or wish to exercise your privacy rights, contact:

Email: support@insectscience.co.za